Terms and Conditions


We at Dad's Baby Shop promise to do our best to provide a safe and convenient online shopping experience.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call on 0560 3427021 during our office hours of 8 am to 5 pm and our customer service department will advise alternative methods.


The security of our customers is of utmost importance to us. All our on-line purchases take place in a safe environment, using security technology such as Secure Sockets Layer (SSL). SSL enables us to protect the security of your credit card information as it is transmitted to our payment collectors RBS WorldPay (part of the Royal Bank of Scotland Group). Please note your personal payment details are held with RBS WorldPay and not with twins-store.

SSL is the gold standard in Internet encryption technology, which effectively means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers.

Dad's Baby Shop is fully compliant, and passed PCI Data Security Standards, and is approved by Security Metrics.

Warning - we log and report all attempts of FRAUD and legal action will be taken


 We accepts the following payment methods for orders via Google Checkout - very fast, no need to fill in your card info. Or PayPay which is again easy if you have an account or you can also make payment with inputting card details.

- Visa, Mastercard, Maestro and Solo

- Cheques and postal orders, please call customer services for advice

- Sorry but we do not take telephone payments due to security of your card details

All prices are quoted in Pounds Sterling and where appropriate are inclusive of UK sales tax (VAT). The current (from 01/01/2010) full VAT rate is 17.5% 

order confirmation

We will always send you an email confirmation upon successfully placing an order. We have a legal obligation to provide you with an electronic receipt for your transaction which you may want to file or print out to keep for future reference. The confirmation will include details of your order, including your chosen delivery address.

your right to cancel

Should you wish to cancel your order, please inform us in writing as soon as possible. Please contact our customer service department on customerservice@dadsbabyshop.co.uk or write to twins-store ltd, PO Box 439, Northwich, Cheshire CW9 8YE.

As items are often dispatched within 24 hours of your order being placed, it is important that you contact us within this period time as we are unable to pay for return delivery to Dads Baby Shop.


The price payable for Goods that you order are as set out in our website. The prices payable for goods exclude delivery charges. Delivery charges are shown separately when ordering your goods based on your country. Prices are subject to change without notice. Prices are inclusive of UK VAT where applicable but exclusive of any import or export duty.


Our normal delivery is between 2-7 working days from the day of placing an order, should it be expected to be 7 or more days, we'll call you to discuss your delivery

Please allow up to 14 days to avoid disappointment. Your payment will be charged once the goods have been processed.

The web site has the ability to track the status progress of your order. Please ensure that you register your details online prior to placing your order to benefit from this facility. Should you require an update on delivery date please contact us

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

If an item is out of stock there may be a delay, in some cases up to 28 days. Your credit/debit card will only be charged once the goods are dispatched, but cheque's must be banked on receipt for security reasons and you should allow at least 7 days for your cheque to clear after which your order will be dispatched.

With a few items we may experience longer delivery times if stock deliveries are delayed. In these cases we will contact you with the expected date of delivery. We can put items aside for you and you will only be charged on delivery of your item.

delivery charges


Our deliveries partners are UPS.

Normal delivery charges are UK Mainland per order  - £ 5.99 this is a flat rate and is next working day for items in stock.

Northern Ireland & Scottish Islands per order - £ 9.99 flat rate per order.

We don't currently ship international

refunds & exchanges

Please contact us either by telephone on 0560 03427021 or e-mail returns@dadsbabyshop.co.uk if you wish to return or exchange a damaged or faulty product, we will issue you with a returns number. We regret that we cannot accept any returns or refunds unless the product is faulty or has been damaged in transit.

Please notify us of the fault/damage within 7 days so we can take prompt action to rectify the situation.

Please note: All purchases must be returned to our head office address marked with your returns number to Returns, twins-store ltd, PO Box 439, Northwich CW9 8YE. We are unable to refund any return postage costs.

Please obtain a ‘proof of posting’ certificate from your post office when returning products, as we cannot be held responsible for parcels lost on return.

our guarantee

We are confident that you will always be happy with your purchases. However, if any item is faulty and you wish to exchange or return it please inform us within 10 days where we can take prompt action to rectify the situation. Please ensure that you gain ‘proof of postage’ certificate when returning goods as twins-store cannot be held responsible for parcels lost in transit when returning to us.

We apologise that we are unable to refund the delivery charges of any returns to twins-store ltd.

Please note that the Dads Baby Shop guarantee does not affect your statutory rights.


We have done our utmost to ensure the accuracy of our site and the product listings and have followed our suppliers’ specification details wherever possible, this includes details such as product colours, sizes, weights etc.

privacy policy

We value our customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services in accordance with the Data Protection Act 1998, the Distance Selling Regulations and the Which? Web Trader Code of Practice.

We will not sell or rent your personal information to any third parties.

The information we will collect from you includes:

▪ Your name and address

▪ Contact phone number and e-mail address

By using this site, you signify acceptance of this Privacy Statement. If you do not agree with our terms, you should exit the web site.

If you have any questions about our privacy policy, please do not hesitate to contact us at dads@twins-store.co.uk.


A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information to track the pages of the site you've visited.

Dads Baby Shop may use technology such as cookies in order to improve your shopping experience. When you visit twins-store, a cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognise you when you return to our site and provides you with access to your membership information. twins-store will not use cookies to store personally identifiable information. You can refuse cookies by turning them off in your browser.